Care Management Operations Director

3 weeks ago


New York, New York, United States MetroPlusHealth Full time

About MetroPlusHealth

MetroPlusHealth is a leading healthcare provider in New York City, committed to empowering communities through quality care. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, we offer a comprehensive range of products, including Medicaid Managed Care, Medicare, and Child Health Plus.

Job Summary:

We are seeking an experienced Care Management Operations Director to oversee the day-to-day operations of our Partnership in Care (PIC) department. The successful candidate will ensure that our eligibility and retention teams meet operational and regulatory requirements, while maintaining adherence to audits, quality, and compliance activities.

Main Responsibilities:

  • Oversight of PIC operations, including eligibility, retention, and compliance activities.
  • Ensure compliance with Federal, State, and city regulations, including Medicare Model of Care and HIV SNP model contract.
  • Manage key performance improvement projects impacting department outcomes and compliance with local, Federal, and State regulations and guidelines.
  • Prepare for compliance audits, such as Article 44 and IPRO reviews.
  • Monitor and improve data collection of HIV viral load lab test results across major laboratory vendors, hospitals, community providers, and other agencies.
  • Develop and monitor timely, accurate, and complete reports on PIC department operations.
  • Track and develop action plans for correction of identified issues and long-term solutions.

Requirements:

  • Bachelor's degree from an accredited college or university in a healthcare-related field.
  • Five plus years of relevant managed care and operations management experience required.
  • Minimum three years of health plan project management experience preferred.
  • Strong analytic and strategic planning skills.
  • Able to successfully facilitate sound business objectives within a highly regulated industry.
  • Experience managing projects for external customers and developing effective customer relationships desired.
  • Extensive working knowledge of management techniques as applied to projects.
  • Experience assembling and motivating cross-functional teams to meet requirements.
  • Creative problem-solving skills, a win-win mentality.
  • Excellent negotiation skills.
  • Demonstrate skills in Operations and Project Management tools, including Microsoft Excel.

Estimated Salary Range: $120,000 - $160,000 per annum, based on location and experience.



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