Customer Support Associate
3 weeks ago
Prosper Consultants Inc. is seeking a motivated and detail-oriented Junior Client Service Consultant to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.
Responsibilities:
- Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies.
- Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly.
- Provide targeted service and product solutions during one-on-one meetings with customers and clients.
- Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies.
- Suggest areas of improvement to management staff to increase consumer and client satisfaction.
- Represent our organization and clients in a professional business manner at all times.
Qualifications:
- 1-2 years of experience in a client or customer-facing position.
- Must be able to follow directions and excel in a team-oriented environment.
- Technologically-savvy and able to quickly learn new software programs and adjust to software updates.
- Superior organizational, time management, and prioritization skills.
- Excellent communication skills with a high emotional intelligence.
- Value transparency, honesty, and will always do the right thing even when no one is watching.
We offer a competitive salary of $45,000 - $55,000 per annum, commensurate with experience.
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Sales and Customer Support Associate
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Customer Support Associate
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