Customer Support Associate

3 weeks ago


Katy, Texas, United States Prosper Consultants Inc. Full time
Job Summary:
  Prosper Consultants Inc. is seeking a motivated and detail-oriented Junior Client Service Consultant to join our team. As a key member of our customer-facing department, you will be responsible for providing exceptional service to our clients and ensuring their needs are met in a timely and professional manner.

Responsibilities:
  
  • Collaborate with management staff to stay updated on new client products, services, sales promotions, and policies.
  • Interact with clients in a friendly and professional manner while actively listening to their concerns and resolving issues promptly.
  • Provide targeted service and product solutions during one-on-one meetings with customers and clients.
  • Handle confidential customer information with sensitivity and discretion according to the client's compliance and privacy policies.
  • Suggest areas of improvement to management staff to increase consumer and client satisfaction.
  • Represent our organization and clients in a professional business manner at all times.

  Qualifications:
  
  • 1-2 years of experience in a client or customer-facing position.
  • Must be able to follow directions and excel in a team-oriented environment.
  • Technologically-savvy and able to quickly learn new software programs and adjust to software updates.
  • Superior organizational, time management, and prioritization skills.
  • Excellent communication skills with a high emotional intelligence.
  • Value transparency, honesty, and will always do the right thing even when no one is watching.

  We offer a competitive salary of $45,000 - $55,000 per annum, commensurate with experience.

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