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IT Systems Administrator
1 month ago
The IT Systems Administrator role at Smiths Interconnect Inc. is a critical position that requires a highly skilled and experienced professional to administer and maintain the company's IT platforms. The successful candidate will be responsible for providing end-user support to over 300 users in a team-based environment, with a focus on collaboration and optimal performance.
Key Responsibilities:
- Support and maintain end-user computing platforms and deployed applications.
- Implement and maintain numerous hardware platforms and applications.
- Desktop and notebook deployment and lifecycle management.
- Diagnose and resolve hardware, software, and other system issues as they arise.
- Manage and resolve Tier 1 IT support tickets using Kaseya.
- Replace and upgrade outdated systems when necessary.
- Monitor system performance to ensure smooth operation.
- Research and recommend new approaches to improve processes.
- Ensure documentation is up to date and comprehensive.
- Assist in the crafting and enforcing of policies related to endpoint functionality.
- Administer Microsoft Office 365 (GCC environment).
- Support remote workforce.
- Collaborate with other members of the IT and Security teams to quickly resolve issues.
- Assist with and lead endpoint-focused projects.
- Apply analytical skills to solve complex technical problems and recommend solutions.
- Establish and maintain effective working relationships with company staff, suppliers, and business partners.
- Ability to juggle multiple priorities, change, and adaptability in a fast-paced environment.
Requirements:
- Experience with a Windows Active Directory (AD) environment, to include a solid understanding of TCP/IP, DNS, and GPOs.
- Assist with platform modernization, with an emphasis on Windows 11 and S2022.
- Experience with ERP systems, Oracle, and Agile knowledge a plus.
- Familiarity with SQL a plus.
- Familiarity with administrating Zscaler, AzureAD, Microsoft 365, SharePoint, Teams, Kaseya, and Okta.
- Ability to prioritize a wide range of workloads with critical deadlines.
- Patient and professional demeanor, with a can-do attitude.
- Leads by example, serving as a role model for employees by maintaining a positive, productive, and approachable presence.
- Excellent interpersonal skills and an ability to interact successfully with a diverse workforce.
- Demonstrates a high level of professional integrity and honesty as well as personal credibility.
- Complies with and ensures department compliance with Company health, safety, and environmental policies.
- Individual may be required to sit, stand, walk regularly, and occasionally lift 0-30 pounds.
- Effectively communicate complex technical issues both orally and in writing.
- Availability outside of normal working hours to resolve emergency issues promptly.
Experience and Education:
- Minimum of 1-3 years' experience in the IT industry, focused on systems administration and end-user support.
- Bachelor's degree in Information Technology or Systems or relevant area of expertise desired.
Security:
- U.S. Person required (U.S. Citizen or Permanent Resident). May be required to obtain a security clearance.