Airport Operations Manager

4 weeks ago

Newark, Delaware, United States XWELL Full time

XWELL is a leading provider of health and wellness services for airport travelers, boasting two decades of dedicated service and ongoing expansion. As a prominent travel, health, and wellness brand, we are revolutionizing the approach to well-being in the bustling airport environment. Our commitment is unwavering, and our XpresTest team plays a pivotal role by partnering with the U.S. Centers for Disease Control and Prevention (CDC).

The Station Manager plays a crucial role within our organization, overseeing the efficient and effective operations of our in-airport collection station. Reporting directly to the Station Manager, this position is responsible for ensuring budget adherence, controlling inventory, training and developing staff, monitoring KPIs, and implementing new initiatives to meet our operational objectives.

This role involves overseeing a team whose primary responsibility is to engage with international travelers, encouraging them to voluntarily provide swabs. This voluntary contribution significantly aids the CDC in tracking variants and understanding the presence of various pathogens.

Key Responsibilities:

  • Budget Adherence: Manage the budget for the designated location, monitor and control expenses, labor costs, and financial performance to meet budgetary targets, identify cost-saving opportunities, and recommend adjustments when necessary.
  • Inventory Control and Ordering: Oversee inventory management to maintain optimal stock levels and minimize waste, implement efficient ordering processes to ensure adequate inventory levels, and work to standardize purchasing practices to optimize savings.
  • Staff Training and Development: Lead the training and development of the location's staff, develop training programs and resources to enhance employee skills and knowledge, and ensure that employees are well-equipped to deliver exceptional service to participants.
  • KPI Monitoring: Regularly monitor key performance indicators (KPIs) for the location, including participant numbers, target countries, data completeness, and operational efficiency, analyze KPI data to identify trends, successes, and areas for improvement, and develop action plans to address performance gaps.
  • Initiative Implementation: Implement new initiatives, processes, and policies introduced by the Area Manager or Sr. Program Director, collaborate with assistant managers and employees to ensure seamless integration, and monitor and report on the effectiveness of new initiatives, recommending adjustments as necessary.
  • Team Leadership: Lead, mentor, and provide guidance to the location's team, fostering a positive work environment that promotes collaboration, motivation, and accountability, address employee concerns and conflicts to maintain a professional workplace.
  • Communication and Reporting: Maintain clear and open communication with the Area Manager, Sr. Program Director, and other relevant stakeholders, provide regular reports on performance, KPIs, and the status of new initiatives.
  • Compliance: Adhere to all regulations and policies related to station operations, maintain confidentiality regarding participants' information, adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization, follow XWELL policies and procedures related to health and safety, and perform any other duties as assigned.

Required Qualifications:

  • 2+ years of experience in a people management role.
  • Willingness to work flexible hours, including nights, weekends, and holidays, to accommodate the varying schedules of airport travelers.
  • Proven experience in management and operations.
  • Strong financial acumen and budget management skills.
  • Exceptional leadership, problem-solving, and decision-making abilities.
  • Excellent communication, interpersonal, and negotiation skills.
  • Proficiency in data analysis and reporting.
  • Ability to adapt to change and drive continuous improvement.
  • Detail-oriented, naturally inquisitive, and a proactive problem solver.

Preferred Qualifications:

  • Previous experience in customer service and hospitality.
  • Knowledge of HIPAA regulations.

Core Competencies:

  • Communication
  • Results Driven
  • Customer Focus
  • Teamwork

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