Hotel Guest Services Associate
3 weeks ago
Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our Front Desk team as a Night Auditor. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.
Duties and Responsibilities:
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Promote and sell special hotel programs.
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
- Maintain house bank.
- Generate, Print and distribute daily and weekly reports
- Ensure the Night Audit procedures are followed with great attention to detail
- Communicate all pertinent information to manager on duty.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
Requirements:
The ideal candidate will have a high school diploma or equivalent, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment. We offer a competitive salary range of $45,000 - $55,000 per year, as well as comprehensive benefits, including health insurance, retirement plans, and paid time off.
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