Hotel Guest Services Associate

3 weeks ago


Seattle, Washington, United States Hotel Max Full time

Job Summary:

We are seeking a detail-oriented and customer-focused individual to join our Front Desk team as a Night Auditor. This role requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Duties and Responsibilities:

  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
  • Promote and sell special hotel programs.
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
  • Maintain house bank.
  • Generate, Print and distribute daily and weekly reports
  • Ensure the Night Audit procedures are followed with great attention to detail
  • Communicate all pertinent information to manager on duty.
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.

Requirements:

The ideal candidate will have a high school diploma or equivalent, excellent communication and problem-solving skills, and the ability to work effectively in a fast-paced environment. We offer a competitive salary range of $45,000 - $55,000 per year, as well as comprehensive benefits, including health insurance, retirement plans, and paid time off.



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