Operational Support Specialist

6 days ago


Kingman, Arizona, United States Arizona Department of Economic Security Full time
Job Summary

We are seeking a skilled Operational Support Specialist to join our team at the Arizona Department of Economic Security.

About the Job

The main function of this position is to provide critical support services, including answering phones, taking requests for services, greeting and checking in clients, and scheduling appointments with Behavioral Health Medical Practitioners (BHMP) and clinicians.

Key Responsibilities:
  • Answer phones, route calls, and take messages.
  • Greet and check in clients for appointments.
  • Fills out request for services and inputs data into computer systems.
  • Schedules appointments for BHMP and clinical staff.
  • Screens and provides other service programs when required.
  • Collects co-payments and payments.
  • Provides exceptional customer service to internal and external customers and stakeholders.
  • Participates in Performance Improvement Processes in the Clinic.
Requirements:
  • Ability to work well under pressure meeting multiple and sometimes conflicting deadlines.
  • Demonstrates cooperative behavior with colleagues and supervisors.
  • Able to effectively de-escalate clients using techniques as trained and outlined in approved crisis intervention models.
Working Conditions:

Frequent contact with clients and community.

Compensation and Benefits

We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience. In addition to a comprehensive benefits package, including medical, dental, and vision coverage, paid time off, and retirement plan options.



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