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Move-In Specialist

2 months ago

Richmond, Texas, United States The Aspenwood Company Full time
Job Summary

The Aspenwood Company is seeking a highly skilled Resident Experience Coordinator to join our team at Clayton Oaks Living, an Assisted Living with Memory Care senior community. As a key member of our team, you will be responsible for ensuring a seamless move-in experience for our residents and their families.

Key Responsibilities
  • Pre-Move-In
    • Establish relationships with families and residents to coordinate the move-in process.
    • Assist with logistics, including apartment readiness and follow-up on any issues.
  • Post-Move-In
    • Greet residents and families on move-in day and ensure a smooth transition.
    • Notify staff and provide orientation to the apartment and surroundings.
    • Update families within 24-48 hours of move-in and provide ongoing support as needed.
  • General
    • Assist the Director of Sales and Marketing with calls to prospective residents and community tours to meet sales goals.
    • Inform prospective families and referral sources about our services and programs.
    • Respond promptly to inquiries and provide community and company information.
    • Maintain supply levels of promotional packets and move-in packets.
    • Provide data entry support using YARDI System.
    • Convert working files to permanent files.
    • Participate in the community's emergency response team.
    • Maintain a professional appearance and good personal hygiene.
    • Assist with planning and production of community events.
Requirements
  • Prior experience in marketing, sales, or customer service, preferably in a senior living or multi-family environment.
  • Excellent communication and customer service skills.
  • Well-developed time management and organizational skills with a high attention to detail.
  • High school diploma or equivalent.
  • Experience with YARDI or other client management system highly preferred.
  • Flexibility with working hours, including some weekends.