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Technology Support Specialist
2 months ago
We are seeking a skilled and customer-focused Geek Squad Agent to join our team at Best Buy. As a Geek Squad Agent, you will be the first point of contact for customers seeking technology support and solutions.
Key Responsibilities- Provide exceptional customer service during the check-in and checkout process
- Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
- Experience using and learning about consumer electronics
- Ability to work successfully as part of a team
- Ability to prioritize and multi-task in a fast-paced environment
- Ability to work a flexible schedule, including holidays, nights, and weekends
At Best Buy, we are committed to helping our employees thrive at work and at home. We offer a range of benefits that address your total well-being and provide support as you need it.
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
As part of the Best Buy team, you will help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life.
