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Safety and Security Officer

2 months ago

Alameda, California, United States Vets Hired Full time

About the role of Safety and Security Officer at Vets Hired

At Vets Hired, we prioritize meaningful experiences for our team members, fostering skill development for a successful career. The position of Safety and Security Officer offers you the opportunity to:

  • Utilize intelligence-driven strategies to ensure the safety and security of both team members and guests.
  • Gain experience in emergency response, safety protocols, and crowd management, providing assistance to guests and team members alike.
  • Develop skills in conflict resolution and experience in recovering lost merchandise to minimize inventory loss.
  • Effectively operate video surveillance systems.
  • Accurately document incidents using industry-standard case management systems.
As a Safety and Security Officer, your daily responsibilities will include:
  • Enhancing customer experience by greeting and assisting guests and team members at the entrance and throughout the store; guiding guests in locating products both in-store and online.
  • Fostering a culture of physical security by assessing and maintaining safety standards throughout the store and its surroundings.
  • Responding to security incidents and ensuring accurate documentation.
  • Utilizing escalation tools to address guest concerns, ensuring a secure environment for all.
  • Conducting effective merchandise recoveries and providing support for apprehensions in accordance with company policies and guidelines.
  • Preventing theft and inventory loss by performing receipt checks on high-value items.
  • Submitting necessary documentation for all incidents in compliance with company policies.
  • Understanding and effectively using the video surveillance system.
  • Training team members on merchandise protection strategies and auditing processes.
  • Instructing team members on operational strategies to minimize inventory loss as directed by leadership.
  • Implementing action plans to address inventory loss in designated areas.
  • Modeling safe work practices while maintaining a clean environment for guests and team members.
  • Delivering service and shopping experiences that cater to guest needs.
  • Promoting a culture of ethical behavior, safety, and compliance.
  • Working safely at all times, identifying and correcting hazards, and adhering to safety policies and best practices.
  • Performing additional duties as required by business needs.
WHAT WE ARE LOOKING FOR

We may be a great fit if:
  • You thrive in a dynamic and energetic environment, working collaboratively to meet guest needs.
  • You are dedicated to providing exceptional service to our guests.
  • You enjoy stocking, setting, and selling products, which is at the core of our operations.
  • You prefer a role that is active and engaging rather than a traditional Monday to Friday desk job.
We provide comprehensive training to equip you with the knowledge needed to excel as a Safety and Security Officer. However, there are a few essential skills we hope you possess:
  • Must be at least 18 years of age.
  • High school diploma or equivalent.
  • Compliance with any state or local licensing and legal requirements for the position.
  • A welcoming and helpful demeanor towards guests and team members.
  • Ability to learn and adapt to current technological requirements.
  • Strong communication skills.
  • Capability to work independently as well as collaboratively.
  • Effective workload management and task prioritization skills.