Teller Lead Position

3 weeks ago


Parma, Ohio, United States PNC Full time
Job Description

PNC is seeking a highly skilled and experienced Teller Lead to join our team. As a Teller Lead, you will be responsible for coaching and mentoring tellers to deliver exceptional customer service and improve customer financial well-being.

Key Responsibilities:
  • Coach and mentor tellers to deliver a unique customer experience
  • Process a variety of customer interactions
  • Educate customers on alternatives available for their financial interactions
  • Identify banking opportunities during customer interactions and refer as appropriate
  • Perform lobby engagement activities to connect with customers and position PNC products to meet their needs
  • Educate customers on options for managing financial transactions by leveraging technology, tools, and resources
  • Assist the Branch Manager in performance management and new hire selection processes
Requirements:
  • 1+ years of related experience
  • Strong customer service and communication skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving and analytical skills
What We Offer:
  • A comprehensive range of benefits, including medical, dental, and vision coverage
  • A 401(k) plan with company match
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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