Restaurant Operations Manager

1 month ago

Bell Gardens, United States KFC Full time
Job Summary

The KFC of Pollys General Manager is responsible for leading the team to achieve high-quality results through execution of workforce planning, management of store operations, and effective leadership and labor/team member management.

Key Responsibilities
  • Deliver high-quality results through execution of workforce planning, recruitment, selection, onboarding, education, and coaching to support the continuity of standards related to KFC corporation and Pollys Inc.
  • Manage store operations through application of policies, service standards, and continual improvement of standard operational procedures.
  • Demonstrate effective leadership and efficient labor/team member management, including scheduling, monitoring, communication of job expectations, planning, counseling, and enforcement of policies and procedures.
  • Commit to team building through rapport, support, coaching, delegation of tasks, and team development.
  • Support the long-term development of management-level staff, holding them accountable for contributing to team and company objectives.
  • Continually support all management-level staff through leadership, direction, and training to achieve effective growth, increased business knowledge, and overall skillset.
  • Build relationships with guests daily and support continued satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; responsible to initiate effective improvements.
  • Adhere to and uphold cash handling policies and procedures to ensure proper cash management practices are being followed by all levels of team members.
  • Lead store and team to achieve breakthrough targets through implementation of all tools available to optimize production, quality guest-service standards, and productivity.
  • Align store to strategic and annual forecasts and budgets, monitor variance analysis to develop financing; establish and enforce financial controls to achieve and sustain financial targets.
  • Provide added value by driving Brand Team initiatives, public and community relation programs in an effort to retain and attract business.
  • Develop and implement strategies to support the increase of store sales.
  • Adhere to company service level standards to increase sales and minimize costs.
  • Control profit & loss of Store by adhering to cash control/security procedures, inventory control, labor management, evaluate financial reports, and take appropriate corrective actions.
  • Estimate levels of food and beverage costs; work with the Home Office for efficient provisioning and purchasing of supplies.
  • Oversee proper portion control and quantity of food/bake goods to minimize waste.
  • Approximate the food needs of the store, place orders with distributors, and schedule fresh food and supply deliveries.
  • Control and report the store inventory through Merit inventory system, make recommendations as needed.
  • Ensure accurate, timely completion of store financial (invoices, audits, reporting) and personnel/payroll related duties in accordance with company standards, policies, and procedures.
  • Ensure compliance with operational standards, company policies, federal/state/local regulations, and laws.
  • Ensure proper security procedures are in place and upheld to protect Team Members, guests, and company assets.
  • Certify store satisfies required state standards to assure sanitary practices and maintenance of premises to pass internal/external regulatory inspections.
  • Ensure a safe environment for Team Members and guests to reduce the risk of accident/injury and promptly report to appropriate parties in the event of injury.
  • Maintain excellent communication with Area Director to keep them fully informed of all issues and takes prompt corrective action where necessary or proposes alternative courses of action.
  • Demonstrate excellent people management skills, providing timely and meaningful coaching to direct the work of Team Members and motivate a diverse team.
  • Work in conjunction with Human Resources to oversee time and attendance issues, counsel, work ethics, conflict resolution, and other related HR issues.
  • Responsible to comply with all CA wage and hour laws, including Pollys meal and rest policy.
  • Required to work daily dinner rush (minimum of five) shifts per work week.
  • Required to work varied hours, weekends, and holidays; a minimum of two closing shifts per work week.
  • Holidays are blackout days as they are considered peak periods for the business, and are subject to change based on business needs.

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