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Food and Beverage Service Associate
2 months ago
SUMMARY
The Food and Beverage Service Associate plays a crucial role in delivering a swift, welcoming, and high-quality dining experience for all patrons. Responsibilities include serving food and beverage items, processing payments, and maintaining cleanliness and organization within the designated area. Each team member is tasked with ensuring that the venue is tidy, well-organized, and prepared for service. Following the guidance of Food and Beverage management is essential to uphold food quality and service excellence throughout the shift.
KEY RESPONSIBILITIES
The following duties and responsibilities represent the essential functions of this position, with or without reasonable accommodations. This list is not exhaustive but serves as a general overview and may be expanded to include additional responsibilities as necessary.
• Warmly greet guests upon arrival and bid farewell as they depart.
• Thrive in a fast-paced, high-pressure environment while maintaining composure and attention to detail.
• Comply with all Standard Operating Procedures (SOPs), including cash handling and food safety protocols.
• Exhibit a professional demeanor and appearance at all times.
• Prioritize safety, sanitation, and efficiency, keeping guest loyalty in mind.
• Demonstrate meticulous attention to detail, ensuring accuracy in all tasks.
• Maintain cleanliness and order in the service area, ensuring the dining environment is always presentable.
• Safeguard confidentiality and security of sensitive information.
• Utilize communication devices effectively, including telephones and guest paging systems.
• Engage with guests to foster positive relationships and encourage loyalty.
• Exhibit strong interpersonal skills when interacting with diverse individuals and varying levels of authority.
• Manage multiple tasks efficiently with minimal supervision, demonstrating a sense of urgency regardless of business volume.
• Communicate effectively, treating guests and team members with dignity, kindness, and respect.
• Perform other duties as assigned.
PERFORMANCE STANDARDS
• Foster positive working relationships among all staff members.
• Ensure all guests, both internal and external, receive exceptional service, consistently striving to exceed expectations.
• Collaborate effectively with colleagues.
• Adapt to a fast-paced work environment.
• Demonstrate strong oral and written communication skills.
• Be willing to work flexible hours and manage high-pressure situations in a dynamic environment.
• Availability to work as needed, including weekends and holidays.
EDUCATION AND EXPERIENCE
A high school diploma or equivalent is preferred. Experience in customer service or food and beverage roles is advantageous.
REASONING ABILITY
Ability to interpret various instructions presented in written, oral, diagrammatic, or schedule form.
CERTIFICATIONS
Must be able to obtain and maintain relevant licensing as required.
WORK ENVIRONMENT
The characteristics of the work environment described here are representative of those an associate may encounter while performing the essential functions of this job. The noise level is typically loud, and certain areas may have smoking.
PHYSICAL DEMANDS
The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing job duties, the employee is frequently required to sit or stand, walk, use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and communicate verbally. The employee may also need to lift, push, or pull up to 50 lbs independently and more than 50 lbs with assistance.
