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Hampton Inn
2 months ago
Are you passionate about creating memorable experiences for others?
At Hampton Inn & Suites, we are dedicated to empowering, supporting, training, and developing our team members to enhance the experiences of our guests and each other.
Role Summary
As a Front Desk Representative, you will be one of the first points of contact for our guests, and your warm, genuine demeanor will help create a unique and personalized experience upon their arrival. The ideal candidate will be adept at reading guest cues to ensure that each visitor feels welcomed and at home. At Hampton Inn, we believe that every team member is an innovator, explorer, and relationship builder, capable of identifying the unique details that make our hotel special and sharing intriguing insights about the local area.
Regardless of your position, certain principles are essential for success: maintaining a safe work environment, adhering to company policies and procedures, ensuring a clean and professional appearance, upholding confidentiality, complying with quality assurance standards, and safeguarding company assets. The role of Front Desk Representative involves being active and engaged (standing or walking for extended periods) and taking a hands-on approach to tasks (moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 20 pounds without assistance). Excelling in these responsibilities, along with others that may arise, forms the foundation of this role. Ultimately, the hallmark of a Front Desk Representative is delivering an exceptional guest experience, inspiring both guests and colleagues to embrace life and discovery.
Key Requirements
- Flexible availability for shifts (open 24 hours/day), including nights, weekends, and holidays.
- Effective verbal communication skills with guests and team members.
- Proficient computer and telephone skills.
- Ability to accurately handle transactions.
- Physical capabilities including pushing, pulling, bending, stooping, and reaching.
- Familiarity with cleaning chemicals.
- Strong relationship-building skills and sales acumen.
- Consistently practice the Fundamentals of Exceptional Hosting.
- Manage guest check-ins and check-outs, complete daily tasks, and log guest correspondence.
- Assist with reservation management and cancellation processing.
- Provide guests with information about hotel services, directions, room rates, and amenities.
- Operate and explain TDD services for guests.
Compensation
Salary is negotiable based on experience.
Educational Background
High School Diploma is required.
Benefits Offered
- Health Insurance
- Dental Insurance
- Vision Insurance
- Additional ancillary insurance products available
- 401k with Matching Contributions
- Paid Vacation Time
- Monthly Bonus Opportunities
At Hampton Inn & Suites, we are committed to empowering, supporting, training, and developing our team members to enhance the experiences of our guests and each other.