Customer Service Analyst II Position

5 days ago


Columbus, Ohio, United States Nationwide Children's Hospital Full time
Key Responsibilities:
  • Function as the primary Tier I contact for Epic and Mychart inquiries and assistance through phone, email, or electronic self-service tools.
  • Provide technical assistance and support to healthcare users in clinical settings.
  • Serve as an escalation point for tier one support staff and coordinate and support all new and existing applications and software upgrades for Epic/MyChart systems.

Salary Range: $80,000 - $120,000 per year. As a Customer Service Analyst II at Nationwide Children's Hospital, you will play a crucial role in ensuring seamless communication between patients, families, and healthcare professionals. Your strong analytical and problem-solving skills will enable you to effectively troubleshoot and resolve complex technical issues.



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