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Assistant Store Manager II

2 months ago

Eugene Oregon, United States Natural Grocers Full time

Compensation Range:

USD $23.00/Hr. - Overview:
This role demands a dynamic leader who excels in a high-energy, deadline-oriented environment.

Your primary responsibility will be to guarantee that the store and its team provide an exceptional customer experience through effective training and adherence to our operational and customer service standards.

As the 2nd Assistant Manager, you will be groomed to manage all aspects of store operations and will serve as the key advocate for the Customer Service Experience within your location.


Key Responsibilities:

Empowering Team Success:

Your foremost goal is to ensure that the store's team is well-trained and equipped to meet their role's expectations.

We emphasize the significance of collaboration and achieving collective success. It requires every team member to perform at their best to deliver remarkable outcomes.

You will regularly mentor and motivate team members on their performance and areas for improvement. We are strong proponents of internal promotions.

You will engage in the interviewing, hiring, selection, development, and management of the store team, ultimately enabling your colleagues to thrive.


Prioritizing Customer Service:

One of our key differentiators is the outstanding customer service provided by our dedicated team members. All training is centered around serving our customers and fulfilling our mission, one customer at a time.

Incorporating the rationale behind our actions and the consequences of failing to deliver exceptional customer service into your training is essential. Your leadership and example will be crucial in identifying opportunities throughout the store to enhance the customer experience and ensure the execution of proposed solutions.


Striving for Operational Excellence:
Operational Excellence is vital for delivering an outstanding customer experience.

This position will collaborate with the management team to ensure that all processes and tasks are executed effectively and efficiently.


Focus Areas Include:

Inventory oversight, Loss prevention, Achieving financial goals, Compliance with policies, Execution of marketing initiatives, Product presentation & signage, Meeting quality benchmarks, Store and team safety & security.

Occasionally addressing business interruptions such as loitering, solicitation, emergency weather situations, and restroom misuse.


Leadership & Professionalism:

At Natural Grocers, we believe that leadership begins with you. Leadership encompasses integrity, intent, capabilities, results, and a commitment to care.

This involves maintaining professional and respectful communication, advocating for the company's strategic objectives and core principles, setting a consistent example of respect for both team members and customers, mentoring department managers to ensure operational excellence, collaborating with fellow store leaders to achieve store objectives, adapting to a constantly evolving environment, fostering a positive store culture, and sharing knowledge with your team to prepare them for career advancement.


Hands-On Approach:
Be prepared to engage actively in this role.

You will receive training on all facets of store operations and will work alongside the team in various departments, including:

Body Care, Dairy/Frozen, Grocery, Produce, Receiving, and Vitamins, providing you with valuable insights into how each department operates and what it takes to achieve operational excellence.

There may be instances where you will need to assist with cleaning and maintenance as required.


Commitment to Results:
Availability for a full schedule is essential, including evenings and weekends.

Pathway to Advancement:

This position offers a comprehensive view of successful store operations and opportunities to inspire and lead others, preparing you for advancement both within the stores and at the corporate level.


While this is a general outline of responsibilities, all employees are expected to be proactive and do whatever it takes to contribute to the company's success.


Qualifications:

Essential Attributes:
Strong leadership capabilities – ability to inspire and build trust with team members.


Ability to perform effectively under pressure – maintaining composure in challenging situations and interactions with others.

Exhibit patience and understanding when collaborating with others and adapt to diverse learning styles.


Must be able to obtain forklift certification.

Excellent organizational skills and attention to detail.

Self-motivated and capable of working independently.

Driven to meet all deadlines promptly.

Demonstrated success in training individuals and groups on various topics.

Strong verbal and written communication skills – to provide clear direction and training and manage inquiries.

Experience in staff management is advantageous.

Able to effectively manage shifting priorities.

Proven analytical, problem-solving, and decision-making abilities.

Exceptional customer service skills.

Interest in natural/organic foods and supplements.

Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract. It does not guarantee a job or that the listed duties are exhaustive. The job and job description are subject to change with or without notice.

Employees are expected to complete any tasks assigned by their Manager or other Store Support Center managers that may not be included in this job description.