Shipping and Receiving Operations Manager

22 hours ago


Greensboro, United States Follett Full time

Position Overview

The Shipping and Receiving Operations Manager is a key leadership role at Follett, overseeing the shipping and receiving department. This position is responsible for ensuring the proper handling of materials, adherence to safety procedures, and providing accurate, timely shipments. The Operations Manager will direct activities to meet the financial and marketing objectives of the company. As the leader on duty, this individual will respond to customer and associate concerns in the absence of the store manager. Additionally, they will be responsible for opening and closing the store, ensuring all bookstore property and personnel are secure.

Responsibilities:

  • Supervise the work activities of sales associates FT/PT and Temporary, including training new associates and ensuring compliance with company policies and procedures.
  • Oversee the maintenance of systems data, forms, files, and reports in accordance with Store policies and procedures.
  • Ensure the shipping/receiving area has adequate supplies and materials and area is neat, clean, and organized.
  • Establish and maintain relationships with publishers to ascertain the status of an order or damaged books and/or return to vendors.
  • Verify items scanned at the correct price and move items to the appropriate store location.
  • Verify incoming shipments against purchase orders, invoices, or packing slips to ensure all items are received and not damaged and enter them into store systems in compliance with company policies, procedures, and standards.
  • Record receipt of shipments and complete shipping logs.
  • Unload boxes, verify items match the purchase order, and enter received goods into the store system.
  • Weigh incoming/outgoing cartons and unload or load trucks or pallets.
  • Pack and affix shipping labels with proper postage on packed cartons.
  • Prepare inter-store transfer forms.
  • Unload boxes and prepare products to stock on bookshelves and/or displays.
  • Direct customers to the area of the store their item is in and answer routine inquiries.
  • Lead efforts to reduce in-store shrink activity through Asset Protection education, awareness, and compliance.
  • Act as the key carrier with store opening and closing responsibilities.

Estimated Salary: $18.00 - $32.50/hour



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