Prepared Foods Order Coordinator

2 weeks ago

Fayetteville, North Carolina, United States Whole Foods Market Full time
Job Summary

We are seeking a highly skilled and detail-oriented Prepared Foods Order Writer to join our team at Whole Foods Market. As a key member of our prepared foods team, you will be responsible for ensuring the smooth operation of our prepared foods department, including ordering, inventory management, and customer service.

Key Responsibilities
  • Purchase and replenish prepared foods products through proper buying procedures.
  • Monitor and act upon open PO reports for both purchases and credits in a timely and accurate manner.
  • Control spoilage and shrink, achieve turn goals, and participate in inventory management.
  • Complete spoilage, sampling, temperature, and sweep worksheets as required.
  • Assist with counter service and cooking as scheduled or as necessary.
  • Communicate with kitchen manager/chef and team leader on ordering needs and issues.
  • Maintain positive working relationships with vendors.
  • Work with team leader or assistant team leader(s) to cost recipes.
  • Oversee customer special order procedure.
  • Support leadership in conducting inventories.
  • Maintain financial profitability by meeting and exceeding purchasing and sales targets.
  • Arrive to work station on time, appropriately groomed, dressed, and ready to work; work all scheduled shifts and attend required trainings and meetings.
  • Provide excellent customer service, address customer needs in a timely and effective manner, and model suggestive selling techniques; answer phones and pages promptly and courteously.
  • Maximize sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
  • Follow and comply, or ensure compliance, with established procedures, including weights and measures, health and sanitation, and safe work practices.
  • Maintain a clean and sanitary working and shopping environment; maintain equipment in accordance with WFM cleanliness and safety standards.
  • Perform opening, mid, and closing duties as assigned; ensure accuracy of signs and pricing.
  • Immediately report safety hazards and violations.
Requirements
  • Extensive product knowledge, including production, distribution, seasonal availability, advances, and trends.
  • Ability to create and negotiate price bids.
  • Familiarity and/or willingness to learn about products, nutritional information, and other areas of study.
  • Working knowledge and application of all prepared foods merchandising expectations.
  • Complete understanding of WFM margin program and profitability.
  • Ability to educate team on product knowledge and convey enthusiasm.
  • Strong basic math skills.
  • Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook, and ordering systems.
  • Strong to excellent communication skills and willingness to work as part of a team.
  • Ability to deliver information in a clear and respectful manner to fellow team members, customers, and vendors.
  • Ability to meet customer service expectations and standards in all interactions with customers, vendors, and team members.
  • Ability to follow directions and procedures; effective time management and organization skills.
  • Passion for natural foods and the mission of Whole Foods Market.
  • Strong work ethic and ability to work in a fast-paced environment with a sense of urgency.
  • Understanding of and compliance with WFM quality goals.
Desired Work Experience
  • 1+ years of buying/merchandising experience.
Physical Requirements/Working Conditions
  • Must be able to lift 50 pounds.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Hand use: single grasping, fine manipulation, pushing, and pulling.
  • Work requires the following motions: bending, twisting, squatting, and reaching.
  • Exposure to FDA-approved cleaning chemicals.
  • Exposure to temperatures: 90 degrees Fahrenheit.
  • Ability to work in wet and dry conditions.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.
  • Ability to use tools and equipment, including knives, box cutters, electric pallet jacks, and other heavy machinery.
  • May require use of ladders.

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