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Field Service Technician

2 months ago

Corpus Christi, Texas, United States Texas First Rentals, LLC Full time
Job Overview

Position Summary:

The Field Service Technician is responsible for performing maintenance and repairs on complex mechanical, electrical, hydraulic, and diesel systems across a range of rental and customer equipment. This role requires a high level of independent judgment and is primarily conducted at various off-site locations.

The technician will engage directly with customers, providing exceptional service while inspecting, troubleshooting, and repairing diesel-powered heavy machinery and related components, adhering to established procedures and protocols.

Key Responsibilities:

  • Communicate effectively with customers regarding equipment issues and recommend appropriate repair solutions, ensuring customer approval before proceeding with parts orders.
  • Prepare machinery for service by following proper safety protocols to prevent accidents and injuries.
  • Diagnose and troubleshoot equipment malfunctions and failures efficiently.
  • Disassemble and reassemble machine components according to manufacturer specifications using hand tools, pneumatic tools, and specialized equipment.
  • Rebuild, repair, and maintain machinery and its components to ensure optimal performance.
  • Maintain positive customer relations by addressing their needs and communicating effectively with shop management.
  • Plan and manage the costs associated with repair jobs.
  • Complete parts orders and manage returns as necessary.
  • Ensure company equipment is maintained in a clean and orderly condition.
  • Adhere to all safety policies and procedures, working safely at all times.
  • Be available for overtime work as required by workload and customer demands.
  • Enhance job knowledge through participation in educational opportunities, such as ProTech Technician Training Paths.
  • Perform additional duties as assigned.

Qualifications:

  • Extensive knowledge of dirt-engaging equipment, aerial lifts, and related machinery.
  • Familiarity with tools and machinery, including their design, usage, repair, and maintenance.
  • Ability to conduct quality control analysis through testing and inspections.
  • Skills in operating and controlling equipment and systems.
  • Competence in selecting appropriate tools and equipment for various tasks.
  • Manual dexterity and coordination for precise movements.
  • Strong reading comprehension and listening skills for understanding technical information.

Education and Experience:

  • Preferred: Over eight years of relevant experience in the field.
  • Preferred: High school diploma or equivalent, or completion of a trade school program.

Supervisory Role:

  • This position does not have direct supervisory responsibilities but may serve as a mentor for junior technicians.

Travel Requirements:

  • Frequent travel to customer locations is necessary.
  • A valid driver's license is required.

Physical Demands:

  • Ability to lift and move objects, utilizing abdominal and lower back muscles for support.
  • Regularly handle materials or equipment weighing up to 50 pounds.
  • Constant movement and dexterity are required for this position.
  • Ability to climb ladders and work at heights safely.
  • Must be able to work in confined spaces and respond to visual and auditory signals.

Work Environment:

  • Work is performed indoors around moving mechanical parts and may involve exposure to various weather conditions.
  • Noise levels can be high at times.
  • May encounter small quantities of chemicals and high-pressure equipment.
  • Significant time may be spent in confined or elevated spaces.

Disclaimer:
The above statements are intended to describe the general nature and level of work performed by employees in this role. They are not exhaustive and may be subject to change as needed.