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Chief Operations Officer

2 months ago

Richland, Missouri, United States Central Ozarks Medical Center Full time
Position Overview

Salary: Competitive

Central Ozarks Medical Center (COMC) is seeking a Director of Operations to enhance our operational efficiency and lead our daily business functions. This pivotal role requires a strategic and experienced leader capable of driving operational excellence across various departments including Medical, Dental, Behavioral Health, Pharmacy, and Optometry.

Key Responsibilities

The Director of Operations will:

  • Support the Chief Operating Officer in executing the organization’s healthcare strategies and operational policies.
  • Oversee the management of practice locations, ensuring seamless integration of clinical and administrative systems.
  • Facilitate effective communication among physicians, clinic managers, and department heads to promote quality and efficiency.
  • Evaluate existing systems and procedures, recommending enhancements to optimize workflow and reduce costs.
  • Direct daily operations across all health center sites, ensuring maximum productivity and efficiency.
  • Monitor provider schedules to maximize patient encounters and service delivery.
  • Assist clinic managers in providing necessary support to clinicians.
  • Implement departmental goals and performance metrics to drive accountability and financial success.
  • Initiate corrective action plans as needed to address performance issues.
  • Travel to various clinic locations to foster positive relationships and provide leadership.
  • Coach and mentor staff to develop successful practices and enhance patient retention.
  • Collaborate with facility management to maintain operational standards and equipment functionality.
  • Ensure compliance with state and federal quality guidelines across all clinics.
  • Work with clinic managers to enhance financial performance and improve cash collection processes.
  • Support office managers in achieving productivity targets and managing staffing effectively.
  • Develop and implement marketing strategies to meet clinic objectives.
  • Participate in performance improvement initiatives and support quality management efforts.
  • Lead the clinic management team, overseeing hiring, training, and performance evaluations.
  • Maintain adherence to patient privacy regulations and safety protocols.
  • Analyze staffing needs and provide necessary training to optimize team performance.
  • Act as a liaison between executive leadership and frontline staff.
  • Engage in grant-related activities as required.
Qualifications

To be successful in this role, candidates should possess:

  • A Bachelor's degree in business or healthcare management; a Master's degree is preferred.
  • Experience in project management and facilities operations.
  • A minimum of three years in a supervisory or senior management role, ideally within a healthcare environment.
  • Strong communication skills, both written and verbal, with the ability to engage with diverse stakeholders.
  • Knowledge of healthcare regulations and compliance standards.
  • Analytical skills to interpret complex data and make informed decisions.
About Central Ozarks Medical Center

COMC has been dedicated to providing quality healthcare in Central Missouri since 1979. Our mission is to lead the way to healthier communities by ensuring access to care for all individuals, regardless of their insurance status. We pride ourselves on our commitment to high-quality healthcare and our core values of selfless service, approachability, resilience, passion, responsiveness, and resourcefulness.