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Customer Service Team Member

2 months ago

Oakwood, Georgia, United States PMTD Restaurants Full time

About PMTD Restaurants

PMTD Restaurants is a dynamic and customer-focused organization that prides itself on delivering exceptional dining experiences. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and satisfaction.

Key Responsibilities

Step Change Thinker

  • Independently resolve complex customer issues and concerns.

Know How Builder

  • Develop and maintain in-depth knowledge of our menu offerings, promotions, and services.

People Grower

  • Model and promote our company culture, values, and mission to colleagues and customers.
  • Collaborate with team members to achieve sales goals and provide exceptional customer service.
  • Recognize and reward colleagues for outstanding performance and contributions.
  • Maintain a positive and respectful work environment.

Action Driver

  • Deliver exceptional customer experiences by following our service standards and procedures.
  • Upsell and suggest menu items to increase sales and customer satisfaction.
  • Meet or exceed sales targets and restaurant goals.
  • Ensure accurate and efficient handling of customer transactions.

Intentionality to Lead

  • Develop skills and knowledge to take on additional responsibilities and leadership roles.

Requirements

  • Availability to work a variety of shifts, including mornings, evenings, and weekends.
  • Ability to lift up to 25 pounds and stand for long periods.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of and compliance with company policies and procedures.