Customer Service Specialist

1 week ago


Milton, Florida, United States Carter'sOshKosh Full time
Job Description:

We are seeking a highly motivated and customer-focused Sales Associate to join our team at Carters/OshKosh. As a key member of our sales floor, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for all customers.

Key Responsibilities:

  • Welcome customers with a warm greeting and provide assistance with our product styles, features, and benefits
  • Confidently and proactively resolve issues for customers and balance a number of customers in a busy retail environment
  • Meet customer needs by assisting with omnichannel as needed to ensure a positive shopping experience
  • Execute and expedite point of sale/register transactions
  • Complete floor replenishment and shipment as needed
  • Articulate current promotional events and the brand loyalty program, including credit, to customers
  • Minimize store loss by providing exceptional customer service and maintaining a safe, clean store

Requirements:

  • A positive and solutions-oriented mindset
  • Demonstrated customer service and engagement skills
  • Effective and professional verbal and written communication skills
  • The ability to manage multiple tasks at once

Benefits:

  • Schedules that fit your life. Our hours of operation allow you to balance work and personal activities - whether you have class, enjoy a morning workout, or manage carpool.
  • Benefits and perks that make life better, including part-time health benefits, mental health benefits, a 30% discount on our brands, referral bonuses, and much more
  • Advance You Program helps earn a GED or a bachelors degree tuition-free or learn English as a second language
  • The opportunity to learn and build skills and grow as an individual. We provide professional and personal development to help shape your career.


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