Transportation Operations Manager

3 weeks ago

Haslet, Texas, United States J.B. Hunt Transport Full time
Job Summary

Under general supervision, this position is responsible for the direct management and supervision of drivers, ensuring safe and timely service movement of freight, load assignment, and providing best-in-class customer service. Ensure compliance with DOT regulations and responsible for all drivers' compliance and company regulations while working with internal and external contacts to ensure the accurate planning, routing, monitoring, and delivery of freight and loads.

Key Responsibilities
  • Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity.
  • Fulfill absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability.
  • Utilize personnel management, including training and orientation of drivers and/or employees, including the training and assistance with internal and third-party (customer) systems.
  • Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations.
  • Manage inventory, assets, customer pools, and/or assignment of drivers to balance equipment in market.
  • Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports.
  • Manage yard, including checking/inspecting equipment, replacing parts (like mud flaps), completing repairs, etc., and coordinate with maintenance to ensure all regular preventative maintenance services are scheduled on time and all safety-related mechanical issues are fixed for account equipment (as required).
  • Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on-call.
  • Maintain the Company's safety culture, including daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met.
  • Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road.
Qualifications
  • Minimum Qualification:
    • High School Diploma/GED and 2-3 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience.
    • Ability to work across multiple shifts, including nights and/or weekends if needed.
  • OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences:
    • Strong professional communication skills applied internally and externally.
    • Proven experience in establishing and maintaining healthy working relationships.
    • Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
    • Ability to process information with high levels of accuracy.
    • Accurately analyze situations and reach productive decisions based on informed judgment.
    • Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook).
    • Ability to manage multiple competing priorities.
    • Ability to consistently travel to account & customer locations.
    • Ability to adapt to a dynamic work environment and shifting priorities and directives.
    • Experience in holding people accountable & conducting difficult conversations.
    • Ability to perform in a stressful and high-pressure work environment.
  • Preferred Qualification:
    • Bachelors in Business Administration, Transportation/Logistics, Supply Chain, or related field and 1-2 years of experience in transportation/logistics, business administration, account management, &/or equivalent military experience.

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