Customer Service Expert
1 week ago
As a Customer Service Representative at Lisa Koch American Family Insurance, you will be the first point of contact for our customers. Your primary responsibility will be to provide exceptional service by addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Earn an Annual Base Salary Based on Experience
Ranging from $50,000 to $80,000 per year, depending on experience.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information about insurance policies, coverage options, and claims processes.
- Assist customers with policy changes, billing inquiries, and payment processing.
- Efficiently resolve customer complaints and issues, escalating to higher management when necessary.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless customer experiences.
- Stay up-to-date with company policies, products, and services to provide accurate information.
- Participate in training sessions and team meetings to continuously improve service skills.
Requirements
- Hold a Property and Casualty License.
- Possess a high school diploma or equivalent; an Associate's or Bachelor's degree is preferred.
- Demonstrate previous experience in customer service, preferably in the insurance industry.
- Exhibit excellent verbal and written communication skills.
- Show strong problem-solving abilities and attention to detail.
- Display patience and professionalism in handling stressful situations.
- Be proficient in using customer service software and Microsoft Office Suite.
- Demonstrate ability to work independently and as part of a team.
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