Retail Store Manager

2 months ago


Buffalo, New York, United States Abercrombie and Fitch Co. Full time
Job Description

The Assistant Manager is a multifaceted role that combines business strategy, operations, creativity, and people management. This position is responsible for driving sales results by analyzing the business and providing exceptional customer service. The Assistant Manager oversees daily store operations, including opening and closing routines, and drives efficiency in all store processes. They leverage their creative expertise through floorset updates, styling recommendations, and product knowledge. The Assistant Manager is also a talent leader, responsible for recruiting, training, and developing team members. They are expected to create an inclusive work environment and foster a sense of belonging among team members and customers.

Key Responsibilities:
  • Customer Experience: Provide exceptional customer service and ensure a positive shopping experience.
  • Drive Sales: Analyze sales data and develop strategies to drive sales growth.
  • OMNI Channel Fulfillment: Ensure seamless integration of online and offline channels to meet customer needs.
  • Store Presentation and Sales Floor Supervision: Oversee store appearance and ensure sales floor is well-stocked and visually appealing.
  • Store & Stockroom Operations: Manage store operations, including inventory management and stockroom organization.
  • Staffing, Scheduling, and Payroll Management: Recruit, train, and develop team members, and manage staffing and scheduling needs.
  • Training and Development: Provide ongoing training and development opportunities to team members.
  • Communication: Communicate effectively with team members, customers, and management.
  • Asset Protection: Ensure store assets are protected and secure.
Requirements:
  • Bachelor's degree or equivalent experience: A bachelor's degree or one year of supervisory experience in a customer-facing role.
  • Strong problem-solving skills: Ability to analyze problems and develop effective solutions.
  • Inclusion & Diversity Awareness: Commitment to creating an inclusive work environment.
  • Ability to work in a fast-paced environment: Ability to adapt to changing circumstances and priorities.
  • Team building skills: Ability to build and maintain strong relationships with team members.
  • Self-starter: Proactive and self-motivated individual who takes initiative.
  • Strong interpersonal and communication skills: Ability to communicate effectively with team members, customers, and management.
  • Drive to achieve results: Strong desire to achieve sales goals and drive business results.
  • Adaptability / Flexibility: Ability to adapt to changing circumstances and priorities.
  • Multi-Tasking: Ability to manage multiple tasks and priorities simultaneously.
  • Fashion Interest & Knowledge: Passion for fashion and knowledge of current trends.

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