Private Wealth Service Specialist

4 days ago


Sparks, Nevada, United States Citizens Full time
Job Summary

We are seeking a highly skilled Private Wealth Service Specialist to join our team at Citizens. As a key member of our Private Wealth department, you will be responsible for providing exceptional service to our clients and colleagues.

Key Responsibilities
  • Client Service
    • Exercise diligence to understand risks associated with client products and transactions to limit liability and financial loss.
    • Independently determine business is in good order, ensuring adherence to company policies, regulatory requirements, and industry best practices.
    • Research and assist in resolving complex discrepancies related to client accounts and trading activities.
  • Operational Support
    • Monitor and investigate margin calls and trade extensions, taking steps to clarify or rebut with clearing firms, communicating with Private Wealth colleagues and clients, and tracking to resolution.
    • Establish relationships with various teams within Citizens to service our clients, while supporting divisional business needs and maintaining a client-first mentality.
    • Drive innovation through curiosity and comprehensive understanding of business processes and challenges.
  • Transaction Processing
    • Accurately process daily business, including money/asset movement, account opening, closing, and maintenance, margin processing, trade processing, fee processing, etc.
    • Engage with Wealth Managers and Customers via inbound calls, processing requests, responding to inquiries, and providing product and service level guidance.
    • Deliver highly efficient transaction processing.
  • Problem Resolution
    • Analytical skills ensure satisfactory problem resolution for our clients and deliver solutions to complex challenges.
    • Ensure timely and accurate response and resolution to Private Wealth Management colleague and client inquiries regarding technology, issues, functionality, etc.
  • Continuous Improvement
    • Be a role model and champion for continuous process improvement and organizational effectiveness.
Requirements
  • Active Series 7, 63/66 licenses.
  • Additional licenses preferred: Series 24, 4.
  • 5+ years of previous experience working in the financial services industry, encompassing experience with complex investment products, including options, margin, and control/restricted stock support.
  • Proven customer service, client support, and problem resolution skills.
  • Strong technological savvy and comfortable with learning new tools.
  • Ability to effectively influence others and use consultative skills to enrich the customer experience.
  • Demonstrate close attention to detail.
  • Ability to analyze complex situations in a high-risk, fast-paced environment.
  • Ability to work independently and as part of a team.
  • Ability to train and support other team members.
Work Environment
  • Hours per Week: 40.
  • Work Schedule: Monday - Friday.


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