Customer Service Associate

2 weeks ago


Covington, Indiana, United States NIEMANN FOODS Full time
Job Summary

The Customer Service Associate is a key member of our team, responsible for delivering exceptional customer experiences and ensuring the highest standards of service are met. As a Customer Service Associate, you will be the face of our company, interacting with customers, resolving issues, and providing solutions to concerns.

Key Responsibilities
  • Deliver superior customer service and ensure absolute customer satisfaction
  • Maintain customer satisfaction by providing solutions to concerns and addressing complaints
  • Supervise and direct the Front End team to ensure seamless customer experiences
  • Train and coach staff to provide the highest standards of customer service
  • Ensure compliance with all laws, policies, and procedures through regular front end management
  • Process information and merchandise through computer systems and POS registers
  • Handle software and hardware equipment issues and perform basic troubleshooting
  • Work within company programs, policies, and procedures, and follow safety policies and procedures
Requirements
  • Customer service skills and a genuine passion for delivering exceptional customer experiences
  • Leadership skills and the ability to direct and supervise a team
  • Communication skills and the ability to write routine reports and correspondence
  • Basic math concepts and the ability to handle cash and operate a POS system
  • Ability to work in a fast-paced environment and adapt to changing situations
Working Conditions

The Customer Service Associate will work in a retail environment, interacting with customers, and working as part of a team to achieve sales and customer service goals. The role requires standing, walking, and using hands to finger, handle, or feel objects, as well as reaching with hands and arms, stooping, kneeling, crouching, and communicating with associates and customers.

The physical demands of the role include lifting and/or moving up to 15 pounds regularly, and up to 25 pounds frequently. The work environment is moderate, with occasional risk of electrical shock, outdoor weather conditions from exterior doors, and chemicals while cleaning.



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