Customer Service Representative
1 week ago
About the Role
The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. This role involves prompt delivery of various on-site work assignments, responding to customer inquiries, and ensuring timely resolution of issues.
Your Impact
- Promptly inform supervisor of potential problems or customer concerns.
- Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
- Provide good customer service and communicate effectively with clients.
- Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
- Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
- Communicate and train team members in changes to workflow or procedure.
- Manage daily and monthly records on service activity.
- Effectively communicate with clients and staff.
- Maintain a professional attitude and provide excellent customer service skills.
Responsibilities may include:
- Copy/Print Production/Copy Center
- Copier Maintenance
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