Customer Service Representative

1 week ago


Jamesburg, New Jersey, United States Canon Solutions America Full time

About the Role

The Customer Service Representative will be responsible for providing exceptional customer service and support to clients. This role involves prompt delivery of various on-site work assignments, responding to customer inquiries, and ensuring timely resolution of issues.

Your Impact

  • Promptly inform supervisor of potential problems or customer concerns.
  • Review and respond to management and client requests via emails, phone calls, text messages, and verbal communication.
  • Provide good customer service and communicate effectively with clients.
  • Contribute to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
  • Oversee workflow and job balance between staff, ensuring tasks are completed within account SLA requirements.
  • Communicate and train team members in changes to workflow or procedure.
  • Manage daily and monthly records on service activity.
  • Effectively communicate with clients and staff.
  • Maintain a professional attitude and provide excellent customer service skills.

Responsibilities may include:

  • Copy/Print Production/Copy Center
  • Copier Maintenance


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