Customer Experience Associate

7 days ago


Beale Air Force Base, United States Army and Air Force Exchange Service Full time

Job Title: Customer Experience Associate

We are seeking a highly skilled and motivated Customer Experience Associate to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences in our Hardlines departments.

**About the Role:**

This is an exciting opportunity to work in a dynamic retail environment where you will have the chance to develop your skills and knowledge in sales, customer service, and teamwork. As a Customer Experience Associate, you will play a critical role in creating a welcoming and inclusive shopping experience for our customers.

**Responsibilities:**

  • Greet every customer with a smile and make eye contact to ensure a positive first impression
  • Acknowledge waiting customers and let them know you'll be right with them to show that you value their time
  • Listen to customer needs and ask follow-up questions to provide personalized solutions
  • Ensure customers have an extraordinary experience while shopping by providing excellent service and ensuring accurate transactions

**Requirements:**

  • Able to learn and adapt to current technology needs
  • Can think quickly on the spot to answer customer questions
  • Has initiative and takes ownership of tasks
  • Shares brand knowledge with customers to build trust and loyalty

**What We Offer:**

  • Paid vacation and sick leave
  • Medical and dental insurance
  • Basic associate life, personal accident, and long-term care insurance
  • Flexible spending accounts
  • 401(k) plan
  • Holiday premium pay (double pay)
  • Mass transportation reimbursement
  • Associate transfer program (ATP)
  • Paid military leave
  • Personal accident insurance
  • FMLA and administrative leave
  • Paid parental leave
  • Employee assistance program (EAP)

**Salary:** $25,000 - $35,000 per year, depending on experience and location.

Join us and become a part of a team that values its employees and provides opportunities for growth and development.



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