Customer Experience Associate
7 days ago
Job Title: Customer Experience Associate
We are seeking a highly skilled and motivated Customer Experience Associate to join our team. As a key member of our sales floor team, you will be responsible for delivering exceptional customer experiences in our Hardlines departments.
**About the Role:**
This is an exciting opportunity to work in a dynamic retail environment where you will have the chance to develop your skills and knowledge in sales, customer service, and teamwork. As a Customer Experience Associate, you will play a critical role in creating a welcoming and inclusive shopping experience for our customers.
**Responsibilities:**
- Greet every customer with a smile and make eye contact to ensure a positive first impression
- Acknowledge waiting customers and let them know you'll be right with them to show that you value their time
- Listen to customer needs and ask follow-up questions to provide personalized solutions
- Ensure customers have an extraordinary experience while shopping by providing excellent service and ensuring accurate transactions
**Requirements:**
- Able to learn and adapt to current technology needs
- Can think quickly on the spot to answer customer questions
- Has initiative and takes ownership of tasks
- Shares brand knowledge with customers to build trust and loyalty
**What We Offer:**
- Paid vacation and sick leave
- Medical and dental insurance
- Basic associate life, personal accident, and long-term care insurance
- Flexible spending accounts
- 401(k) plan
- Holiday premium pay (double pay)
- Mass transportation reimbursement
- Associate transfer program (ATP)
- Paid military leave
- Personal accident insurance
- FMLA and administrative leave
- Paid parental leave
- Employee assistance program (EAP)
**Salary:** $25,000 - $35,000 per year, depending on experience and location.
Join us and become a part of a team that values its employees and provides opportunities for growth and development.
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