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VP of Impact and Service Delivery

2 months ago

Camden, New Jersey, United States Better Tomorrows Full time
Job Description

Better Tomorrows is seeking a highly experienced and dynamic Vice President, Impact & Service Delivery to join our Senior Leadership team. This individual will play a pivotal role in shaping the future of the organization, leading key strategic initiatives, and fostering a culture of accountability and measurable impact.

The successful candidate will drive long-term sustainability while managing day-to-day operations, ensuring the highest level of accountability and robust service delivery across our national network of communities.

Key Responsibilities:
  • Lead, develop, and oversee all of Better Tomorrows' programs and services to position the organization as a leader in supportive services for affordable housing communities.
  • Ensure that programs are robust, diverse, and creative, align with strategic goals, are compliant, and address the needs of residents and communities.
  • Build and maintain key partnerships, promoting Better Tomorrows as the service provider of choice.
  • Manage various focus areas within the department, including training, impact evaluation, partnership development, and service delivery.
  • Lead a team of regional directors, program, and administrative staff, ensuring accountability, excellent service delivery, and program quality.
  • Evaluate and improve service models, ensuring scalability and programmatic success across all locations.
  • Drive collaboration across departments, ensuring service delivery, program development, and compliance align with organizational goals.
  • Support grant development initiatives in collaboration with the Fund Development Department.
Supervisory Responsibilities:

The Vice President, Impact & Service Delivery will oversee a team of up to 8 members, including roles such as:

  • Directors of Service Delivery
  • Data and Analysis Teammates
  • Training and Programming Focused Teammates
  • Regional Associate Directors
Qualifications:
  • Bachelor's degree required (Social Work, Human Services, Education, Sociology, Psychology, or related fields); Master's Degree preferred.
  • 10+ years of experience in social services, program design, and management.
  • Proven leadership experience, with strong focus on accountability, the ability to motivate and develop high-performing teams.
  • Advanced project management skills with a demonstrated ability to manage complex programs.
  • Excellent written and verbal communication skills, with proficiency in Microsoft Office, Google Workspace, and Adobe programs.
Skills & Attributes:
  • Ability to develop strong collaboration with diverse groups, including corporate partners.
  • Strong problem-solving and decision-making abilities.
  • Self-starter with creative thinking and a proactive approach.
  • Ability to work in a fast-paced environment and manage competing priorities.
  • Willingness to travel up to 50% of the time for site visits, training, and conferences.
Why Better Tomorrows?

Better Tomorrows is an organization dedicated to empowering residents and communities nationwide. As the Vice President, Impact & Service Delivery, you will lead transformative initiatives, collaborate with a talented team, and have a direct influence on the organization's growth and success.