Dining Room Ambassador and Reservation Expert

6 days ago

Los Angeles, California, United States Clifton's Republic Full time
About the Role:
The Host at Clifton's Republic is a key member of our front-of-house team. This individual will create a warm and welcoming atmosphere for guests, ensuring a positive experience from the moment they arrive. The Host will also be responsible for managing reservations, overseeing the seating process, and contributing to the overall efficiency and success of the restaurant.

Responsibilities:
  • Create a positive and inviting atmosphere by warmly welcoming guests as they enter/exit the restaurant.
  • Receive and manage incoming reservations effectively, especially during peak hours.
  • Record reservation details accurately in the system and assist in managing guest databases and contact information.
  • Organize and prioritize seating arrangements based on reservations and walk-ins.
  • Optimize table turnover to ensure efficient use of dining space.
  • Provide accurate wait times for guests and keep them informed about the status of their reservation. Offer guests waiting areas.
  • Assist guests with inquiries about the menu, special requests, or other information.
  • Collaborate with servers to ensure a smooth and coordinated dining experience.
  • Communicate table assignments and special requests to the serving staff.
  • Keep the lobby or waiting area clean, organized, and visually appealing.
  • Recognize and acknowledge repeat or VIP guests by providing a personalized and attentive experience.
  • Acknowledge and accommodate special requests or arrangements for celebrations, dietary restrictions, etc.
  • Promote specials, promotions, or additional services to guests when appropriate.
  • Handle credit card and cash transactions and process payments accurately.
  • Manage takeout orders, coordinating with kitchen staff and ensuring timely pickup.
  • Address and resolve guest concerns or complaints with professionalism and courtesy.
  • Communicate effectively with restaurant management and other team members.

Requirements:
  • 1+ years of experience as a Host in a restaurant setting.
  • Knowledge of reservation systems, OpenTable preferred.
  • Keen attention to detail.
  • Excellent interpersonal and communication skills.
  • Ability to handle high-pressure situations and manage multiple tasks.
  • Customer-focused mindset with a dedication to providing exceptional service.
  • Basic knowledge of restaurant operations.
  • Ability to walk and stand for long periods of time.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Salary:
$50,000 - $65,000 per year, depending on experience

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