Client Service Representative

4 weeks ago


Oaks, United States Canon U.S.A., Inc. Full time
About the Job

Are you a detail-oriented individual with excellent communication skills? We're seeking a highly organized and motivated Client Service Representative to join our team. In this role, you will be responsible for providing exceptional customer service, managing print production, and overseeing daily operations.

Responsibilities:

  • Promptly inform supervisors of potential problems or customer concerns.
  • Review and respond to management and client requests via email and phone.
  • Provide good customer service and communicate effectively with clients and staff.
  • Oversee workflow and job balance between staff and ensure tasks are completed within account SLA requirements.
  • Communicate and train team members on changes to workflow or procedure.
  • Manage daily and monthly records on service activity.
  • Attend cross-functional trainings to ensure ability to provide coverage when short-staffed.

Requirements:

  • High school diploma or equivalent required; 1-2 years of related experience preferred.
  • Prior experience in a customer service environment.
  • Good computer skills/technical knowledge.
  • Ability to multitask and prioritize in order to meet deadlines.
  • Good customer service and communication skills.
  • Ability to work with minimal supervision.
  • Ability to work overtime as needed.
  • Valid driver's license and acceptable driving record necessary.
  • Ability to lift up to 50lbs.

About Us

We're a leading provider of digital imaging solutions in the United States and Latin America. Our mission is to exceed customer expectations with our technologies and enrich the lives of our local communities and staff. We offer a competitive compensation package, including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, and much more.

Estimated Salary: $55,000 - $65,000 per year



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