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Client Relations Specialist

2 months ago

Knoxville, Tennessee, United States Ryan Nichols - State Farm Agent Full time
Position Overview
Are you a personable individual who thrives on customer engagement? If this resonates with you, a role as a Client Relations Specialist on a State Farm independent contractor agent team could be an excellent opportunity. State Farm agents focus on promoting a range of insurance and financial services products.

Key Responsibilities:
  • Develop and nurture customer relationships while ensuring timely follow-ups.
  • Assist clients through incoming calls and in-person visits, collecting essential underwriting information to provide customized proposals.
  • Evaluate non-renewals and cancellations, determining the best course of action.
  • Address inquiries regarding quotes, policy modifications, and new coverage options via phone or email.
  • Process requests for changes, applications, and premium payments efficiently.
  • Resolve billing inquiries with accuracy and promptness.
Benefits of Joining the Agent Team:
  • Attractive hourly compensation complemented by commission and bonus opportunities.
  • Comprehensive health insurance coverage.
  • Generous paid time off, including vacation and personal/sick days.
  • Flexible work hours to enhance work-life balance.
  • Opportunities for professional growth and advancement within the agency.
  • Reimbursement for licensing expenses.
Qualifications:
  • Genuine interest in promoting tailored products and services to meet customer needs.
  • Exceptional communication skills, both written and verbal, with strong listening capabilities.
  • Customer-centric approach in all interactions.
  • Meticulous attention to detail and a proactive problem-solving mindset.
  • Basic computer proficiency.
  • Ability to work collaboratively within a team environment.
  • Spanish language proficiency is an advantage.
If you are motivated to succeed and see yourself thriving in this position, we encourage you to consider this opportunity. We will guide you through the subsequent steps of the hiring process.

This position is with a State Farm independent contractor agent, not directly with State Farm Insurance Companies. Employees working for State Farm agents must complete relevant licensing and training requirements. State Farm agents operate as independent contractors responsible for their own staff. Employees under State Farm agents are not classified as employees of State Farm.