Patient Care Coordinator Associate
5 days ago
At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As an Associate Patient Care Coordinator, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to thrive.
We're a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and collaborative work environment. Our mission is to help people live healthier lives and make the health system work better for everyone.
Key Responsibilities:
- Greet patients upon arrival and check them into the department
- Ensure accurate demographics and insurance information in APM, updating as necessary
- Schedule appointments and collect payments
- Manage the waiting room and implement efficient customer-friendly processes
- Collaborate with clinical team staff to ensure smooth patient flow
- Communicate with clinical and clerical personnel about service issues and complaints
- Assist coworkers and team members with duties as needed
What We Offer:
- Competitive base pay
- A comprehensive benefit program
- Performance rewards
- A management team committed to your success
Required Qualifications:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience with strong communication skills
Preferred Qualifications:
- 1+ years of experience in a medical office or medical environment
- Microsoft Office experience
- Previous experience with medical insurance
- EMR computer applications
- Working knowledge of medical terminology and general office procedures
We're an equal employment opportunity/affirmative action employer, committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. If you're passionate about making a difference in people's lives, join our team and help us advance health equity on a global scale.
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