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Patient Care Coordinator Associate

1 month ago

Fairlawn, Ohio, United States Optum Full time
Optum Associate Patient Care Coordinator Job Description

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As an Associate Patient Care Coordinator, you'll play a vital role in connecting patients with the care, pharmacy benefits, data, and resources they need to thrive.

We're a culture guided by diversity and inclusion, where talented peers, comprehensive benefits, and career development opportunities come together to create a supportive and collaborative work environment. Our mission is to help people live healthier lives and make the health system work better for everyone.

Key Responsibilities:

  • Greet patients upon arrival and check them into the department
  • Ensure accurate demographics and insurance information in APM, updating as necessary
  • Schedule appointments and collect payments
  • Manage the waiting room and implement efficient customer-friendly processes
  • Collaborate with clinical team staff to ensure smooth patient flow
  • Communicate with clinical and clerical personnel about service issues and complaints
  • Assist coworkers and team members with duties as needed

What We Offer:

  • Competitive base pay
  • A comprehensive benefit program
  • Performance rewards
  • A management team committed to your success

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience with strong communication skills

Preferred Qualifications:

  • 1+ years of experience in a medical office or medical environment
  • Microsoft Office experience
  • Previous experience with medical insurance
  • EMR computer applications
  • Working knowledge of medical terminology and general office procedures

We're an equal employment opportunity/affirmative action employer, committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. If you're passionate about making a difference in people's lives, join our team and help us advance health equity on a global scale.