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Retail Floor Lead

2 months ago

Dubuque, Iowa, United States Access Dubuque Full time

Retail Floor Lead

Company: Access Dubuque

Positions Available: 1

Employment Type: Full Time

Reporting To: Store Manager

Job Overview

As a Retail Floor Lead, you will play a crucial role in supporting the store manager in creating an environment that prioritizes exceptional customer service, fosters employee morale, and enhances training while driving sales and profitability.

Qualifications

  • Bachelor's degree in a business-related field is preferred.
  • A minimum of 2 years of relevant retail experience is required.
  • Completion of the National Retail Hardware Association test within three months of employment.
  • A valid driver's license with a clean driving record is necessary.

Key Responsibilities

  • Assist the store manager in ensuring adequate staff coverage across departments, including scheduling and timekeeping.
  • Monitor employee performance and ensure adherence to procedures, dress code, and paperwork completion.
  • Provide feedback to the manager regarding employee performance evaluations.
  • Identify projects and coordinate their execution.
  • Perform opening and closing procedures, including cash drawer preparation.
  • Act as a liaison between management and hourly employees, executing directives as needed.
  • Engage with customers to address inquiries and assist with their needs.
  • Deliver outstanding customer service.
  • Operate the cash register as required.
  • Assist with store maintenance tasks such as stocking, cleaning, and organizing.
  • Undertake additional responsibilities as assigned by management.

Required Skills and Abilities

  • Proficient in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
  • Exhibit integrity and business ethics in handling sensitive information.
  • Possess excellent written and verbal communication skills.
  • Ability to interpret safety rules, operating instructions, and procedure manuals.
  • Strong mathematical skills for handling discounts, percentages, and volume calculations.
  • Basic knowledge of bookkeeping and accounting principles.
  • Ability to follow instructions and perform tasks as directed.
  • Exceptional organizational skills to manage a diverse workload.
  • Ability to work effectively under pressure and adapt to changing priorities.
  • Good decision-making and problem-solving capabilities.
  • Familiarity with construction, maintenance, and repair tasks is advantageous but not mandatory.
  • Strong customer service orientation with a positive attitude.

Physical Requirements

The role involves frequent physical activities, including lifting up to 25 lbs., standing, walking, and reaching. Occasional lifting of heavier items may be required. The position necessitates effective communication and manual dexterity for operating equipment.

Work Environment

Work is primarily conducted within the store, with occasional outdoor tasks in varying weather conditions. The environment is fast-paced, with regular deadlines and sales goals. Safety protocols must be adhered to at all times.

Equal Opportunity Employer

Access Dubuque is committed to providing equal employment opportunities to all individuals without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, disability, or veteran status.