Senior Access Associate

6 days ago


Rochester, New York, United States Rochester Regional Health Full time
Job Summary:

At Rochester Regional Health, we are seeking a highly skilled Senior Access Associate to join our team. As a Senior Access Associate, you will play a crucial role in managing and guiding team members to maintain our high-quality standards of customer care.

Key Responsibilities:

• Provide knowledge, expertise, and guidance to a team of access associates
• Assist in training new employees
• Serve as a resource to others in the resolution of complex issues
• Manage incoming calls and provide necessary information
• Greet patients and/or their representatives and provide direction as needed
• Schedule patient appointments
• Interview patients and/or their representatives to obtain necessary information

Requirements:

• Three (3) years of related work experience in a healthcare or customer service setting preferred
• Ability to lead and take direction
• Basic computer skills
• Excellent customer service and communication skills

Physical Requirements:

Sedentary Work - Exerting up to 10 pounds of force occasionally. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

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