Key Carrier Team Member

4 weeks ago


Gulfport, Mississippi, United States Roses Discount Stores Full time

Position Purpose

Drive sales through consistent leadership of daily priorities to create a great customer and associate experience.

Key Responsibilities:

  • Ensure leaders are visible on the sales floor at all times.
  • Effective two-way communication takes place between management and associates.
  • Tasks are completed in a timely manner.
  • Associates are happy and more productive, resulting in a great in-store experience for associates and customers.

Job Scope

This position coordinates the work of Customer Service Associates.

Essential Functions

  • Provide positive customer service by treating customers in a courteous and knowledgeable manner to maximize customer satisfaction and sales.
  • Adhere to assigned work schedule to provide predictability in workload scheduling.
  • Follow all Company policies and procedures to maximize customer service, sales, and store profitability.
  • In applicable instances, unload trucks, process freight, stock counters, and any other function needed to maintain sales floor.
  • Review daily staffing.
  • Review workload planning calendar.
  • Evaluate recovery needs.
  • Conduct recovery blitzes at 2, 4, 6, and 8.
  • Monitor fitting room, selling floor, and sizing recovery.
  • Communicate cleanliness expectations and inspect for completion prior to sign off.
  • Conduct effective hand off to incoming MOD or provide communication for opening MOD.
  • Provide support to store management as requested.

Qualifications and Skills Required

High School diploma or GED.

1-2 years of related experience in retail customer service.

Fundamental reading and math skills.

Ability to effectively communicate in English.

Working Conditions

Retail store environment where extended periods of standing are required.

Retail store stockroom environment subject to fluctuations in temperature.

Occasional lifting and maneuvering of merchandise and displays.

Frequent lifting and maneuvering of merchandise and displays.

Exposure to dust and extreme temperatures while unloading trailers.

Scheduled work hours may vary, to include evenings and weekends.

Occasional use of ladders required.



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