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Logistics Operations Specialist

2 months ago

Jacksonville, Florida, United States Hurricane Consulting Inc Full time
Job Description

Hurricane Consulting Inc is seeking a highly skilled Logistics Operations Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service in a retail environment, processing sales transactions, and ensuring accuracy and timeliness of data input.

Key Responsibilities:
  • Customer Service: Provide face-to-face customer service, reviewing and processing sale transactions, inputting receipts, scanning, adjustments, and entering correct 4PL part numbers to item, quantity, unit of issue, and price into the GSA's Point of Sale (POS) system.
  • Order Processing: Process order tickets, ensuring checkout areas are free of debris and clutter, and assist customers in loading their vehicles of purchases upon request.
  • Cashier Duties: Validate price, product, quantity, and sales transactions match the customer requirement, and enter accurate Activity Address Codes (AAC), Department of Defense Activity Address Codes (DoDAAC), credit card information into GSA POS.
  • Administrative Support: Provide general office administrative support, including sorting/distribution of faxes, mail, and other general correspondence, and assist customers in locating product(s) and resolving customer issues.
  • Order Status: Provide order status to customers both telephonically and via email, and create and maintain soft (PDF, Word, or Excel) and/or hard copy files of customer orders.
  • Shipping and Receiving: Generate multiple print runs of customer orders via the GSA supply center POS application during operational hours, match shipping labels to the correct order, sort and code tickets on mode of shipment, priority, required delivery times and dates, and distribute for selection, packing, and staging immediately after the print run is completed.
  • Discrepancies and Documentation: Notify and work with the GSA Store Manager to resolve all discrepancies, record research, and maintain and file documentation in compliance with applicable federal standards, established Standard Operating Procedures, and Desk Guides.
  • File Maintenance: Update files/binders with various data reports, Material Safety Data Sheets (MSDS), instructions, process changes, procedures, and policy updates.
  • Spreadsheet Management: Review and process customer orders for completeness and accuracy, send customer confirmation of order receipt telephonically or via email, update an Excel log of all orders placed on the same day of notification, and notify customers telephonically or via email of assigned pickup dates or deliveries.
  • Financial Management: Prepare spreadsheets, audit accounts, provide tracking of account receipts, and prepare proper documentation of all transactions and review sales transactions for accuracy of transaction input on credit card authorizations and funds obligation.
  • Checkout Operations: Ensure that the checkout counters are sufficiently staffed during store business hours and stay current with all POS system changes and requirements as provided by GSA.
  • Discrepancy Research: Research discrepancies for customer, inventory, and financial records, evaluate discrepant returns against purchase order documents, make corrections and adjustments on the same day of notification, and file return and authorization documentation in compliance with established Standard Operating Procedures and Desk Guides.