Front of House Host

3 days ago


Kansas City, Missouri, United States 21c Museum Hotels Full time

About This Role:

The Restaurant Host is responsible for providing exceptional customer service, managing the front-of-house area, and assisting with administrative tasks. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you are a team player with a passion for delivering outstanding service, we encourage you to apply.

Responsibilities:

  • Greet guests warmly and efficiently.
  • Manage the front-of-house area, maintaining a clean and organized environment.
  • Assist with seating arrangements, take reservations, and handle phone calls in a professional manner.
  • Maintain knowledge of menu items, ingredients, and nutritional information.
  • Work collaboratively with servers, bartenders, and kitchen staff to provide seamless service.
  • Monitor guest satisfaction and address concerns promptly and professionally.
  • Maintain accurate records of sales, tips, and guest feedback.
  • Participate in ongoing training and development to enhance skills and stay up-to-date on industry trends.

Requirements:

  • High school diploma or equivalent required.
  • Previous hospitality experience preferred, but not necessary.
  • Excellent communication and interpersonal skills.
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Punctuality and reliability essential.
  • Basic math skills and accuracy with cash handling.
  • Knowledge of OpenTable system a plus.

Salary and Benefits:

  • $38,000 - $48,000 per year, depending on experience.
  • Ongoing training and development opportunities.
  • Competitive hourly rate for meal breaks and overtime.
  • Discounts on hotel stays and dining experiences.
  • Access to employee wellness programs and events.


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