Customer Service Leader

1 month ago


Albertville, Alabama, United States Food Lion Full time
Job Title: Customer Service Leader

At Food Lion, we are committed to providing an exceptional shopping experience to our customers. As a Customer Service Leader, you will play a critical role in achieving this goal by delivering fast, easy, flexible, and friendly service to our customers.

Key Responsibilities:
  • Provide prompt, accurate, and friendly service to customers while engaging them to create a positive shopping experience.
  • Greet each customer and use their name whenever possible to build rapport.
  • Maintain a neat and clean presentation of the work station and front end area of the store.
  • Ensure store office functions are completed accurately and on time using accounting packets.
  • Communicate all cash variances to the Assistant Customer Service Manager.
  • Perform other duties as assigned to ensure the smooth operation of the store.
Requirements:
  • High school graduate or equivalent preferred.
  • Effective communication and customer service skills.
  • Ability and willingness to learn multiple tasks and technical requirements of the job.
  • Ability to perform the technical requirements of cashier and service center.
  • Must meet minimum age requirements to perform specific job functions.
Physical Requirements:
  • Ability to use computers and other communication systems required to perform job functions.
  • Perform repetitive hand and arm motions.
  • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
  • Pull or push up to 75 lbs. on occasion.
  • Stand 100% of the time, frequently walking short distances.

Food Lion is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees.



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