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Night Auditor

1 month ago

Atlanta, Georgia, United States Blue Sky Hospitality Solutions Full time
Job Summary

The Night Auditor is a key member of the front desk team, responsible for ensuring 100% guest satisfaction from arrival to departure. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities
  • Balance and audit room revenue, room and tax charges, cashier's reports, and guest and house accounts
  • Prepare daily management and accounting reports, and transmit supporting documents
  • Assist guests with arrival and departure, providing positive experiences
  • Maintain confidentiality of guest and hotel information
  • Exhibit attention to detail to ensure security of guest room access
  • Manage guest requests, inquiries, and complaints promptly and completely
  • Handle cash and credit transactions, process guest accounts upon checkout
  • Maintain complete knowledge of hotel features, services, and policies
Requirements
  • High school diploma or equivalent required, college degree preferred
  • Previous hotel front desk and Hilton brand experience preferred
  • Accounting background preferred but not required
  • Ability to access and accurately input information using a moderately complex computer system
  • Able to handle cash and credit transactions
  • General knowledge of local area attractions and transportation
  • Ability to effectively deal with internal and external customers with tact and diplomacy
  • Ability to observe and detect signs of emergency situations
  • Ability to establish and maintain effective working relationships with associates, customers, and patrons
Working Conditions

This role requires regular attendance and the ability to work a flexible schedule, including weekday, evening, weekend, and holiday shifts. Some lifting may be required, and the position may require 75%+ of time on their feet.