Healthcare Customer Service Professional
7 days ago
LHH Recruitment Solutions is seeking a proactive and enthusiastic Customer Service Scheduler to join our dynamic team in La Mesa, San Diego, CA. This role involves conducting a high volume of outbound calls to schedule appointments, follow up with patients, and provide exceptional customer service in a temporary 6-9 month contract.
Key Responsibilities:- Schedule appointments with clients via outbound calls
- Confirm and reschedule appointments as needed
- Maintain accurate records of all interactions
- Provide excellent customer service by addressing patient inquiries and concerns promptly and professionally
- Coordinate with internal teams for seamless scheduling
- Meet daily, weekly, and monthly call and appointment targets
- Proven experience in customer service or call center roles
- Excellent communication and interpersonal skills
- High school diploma or equivalent
- Healthcare industry experience is required
- Ability to handle high-volume outbound calls efficiently and effectively
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Competitive hourly rate: $22.00-$23.00 per hour
- Full-time position with 40 hours per week
- Monday-Friday, 10:00am-6:30pm PST
- Onsite role in La Mesa, San Diego, CA
The estimated salary for this position is within the range of $44,800 - $47,520 per year, based on a 40-hour workweek and assuming 52 weeks of employment. Compensation may vary based on individual qualifications and experience.
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