Customer Service Representative
1 month ago
At Hassan & Sons Inc, we are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our food mart team, you will be responsible for delivering exceptional customer service, maintaining a clean and visually appealing store environment, and ensuring that all products are properly stocked and displayed.
Key Responsibilities:
- Welcome and greet all customers in a friendly and professional manner.
- Represent the company in a professional manner at all times, maintaining a courteous attitude when dealing with customers.
- Perform the Four Steps of Customer Service to ensure excellent customer satisfaction.
- Offer current promotional items to all customers and provide information on credit card applications.
- Stock and maintain all displays and coolers to ensure a visually appealing store environment.
- Ensure that all prices are displayed correctly and that all damaged and expired items are removed from the shelf.
- Keep the food and beverage area clean, neat, and well stocked with all necessary items.
- Accurately conduct all cash, debit, and credit transactions on the cash register.
- Maintain the outdoor equipment, remove and dispose of trash and debris, and sweep and mop floors.
- Perform all other duties assigned by management.
Requirements:
- High school diploma or equivalent preferred.
- Basic aptitude and understanding of POS systems preferred.
- Some customer service experience is preferred.
- Excellent communication and interpersonal skills are required.
- Adaptability, multi-tasking, and sound decision-making abilities are essential.
Working Environment:
The Customer Service Representative will work in a fast-paced gas station with a food mart, interacting with customers and colleagues in a dynamic environment. The ideal candidate will be able to work effectively in a team environment, communicate clearly and professionally, and maintain a positive attitude in a fast-paced environment.
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