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Clinical Support Specialist

2 months ago

Marquand, Missouri, United States JWM Neurology Full time
Job Title: Patient Service Representative II

Type: Full-time position, normal days and hours of work are Monday-Friday 8 a.m.-5 p.m.

Classification: Non-exempt

Summary/Objective:

Responsible for providing clinical support to the medical office team.

Key Responsibilities:
  • Triage and return patient calls with information provided by and at the direction of the physician.
  • Reviews patients chart and collects all pertinent information for physician.
  • Educates patients and families as appropriate.
  • Documents patient information and care provided in patient record.
  • Transmits medical information to requesting parties via secure email or fax.
  • Reviews each chart for accuracy and completion before releasing the chart for a patient visit.
Additional Responsibilities:
  • Schedules all outpatient tests/procedures.
  • Completes MRI logs and sends paperwork to appropriate person.
  • Obtains all pre-certification required for appointments and testing.
Requirements:
  • High school diploma or GED; CMA, RMA, ABR-OE, CNA, QMA or equivalent certification required.
  • Minimum of 6 months experience in a clinical (public health) setting and clerical experience.
Knowledge and Skills:
  • Knowledge of reception tasks, clinic policies/procedures, paperwork processing.
  • Knowledge of office equipment, including phone and computer.
  • Knowledge of patient service concepts and techniques.
  • Knowledge of HIPAA regulations.
  • Knowledge of medical terminology.
Abilities:
  • Ability to communicate clearly and professionally in person, on the phone and email.
  • Ability to establish/maintain cooperative relationships with patients, physicians and staff.
  • Ability to organize and prioritize tasks effectively.
  • Ability to read, listen, understand and follow oral/written instructions.
Work Environment:

This job operates in a clinical office setting within a confined cubical area.

Physical Demands:

This role requires sitting, standing and walking for 8-9 hours per day.

This role requires the ability to lift patients in emergency situations (50+ lbs.), open filing cabinets and bend or stand on a stool as necessary.

This role requires full range of motion, manual dexterity, and hand-eye coordination.