Customer Support Coordinator
3 weeks ago
We are seeking a highly skilled Customer Support Coordinator to join our team at the City of Acworth. This role will be responsible for providing exceptional customer service and support for our utility billing operations.
About the Role
This position is an excellent opportunity for individuals who are passionate about delivering outstanding customer experiences and have a strong understanding of modern office practices and procedures.
Key Responsibilities
- Provide clerical and customer service support for department operations.
- Assist customers by telephone and in person, answering questions and resolving issues related to city services, customer accounts, payment processing, new account set-up, property taxes, and occupancy tax license status.
- Prepare bank deposits, process applications for electrical service, sanitation service, and business licenses, and update customer account information.
- Issue and process work orders based on internal and external requests, updating and closing work orders, and filing work orders.
- Perform other related duties as assigned.
Requirements
- Able to read, write, and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
- Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
Salary: $45,000 - $60,000 per year, depending on experience.
The City of Acworth offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
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