Customer Service Representative Team Member

4 days ago


Hebron, Indiana, United States Mr. Rooter Corporation Full time

About Mr. Rooter Plumbing

At Mr. Rooter Plumbing, we pride ourselves on providing exceptional customer service and delivering quality plumbing services. As a key member of our team, you will play a crucial role in upholding our service philosophy.

Job Summary:

The Customer Service Representative is responsible for handling incoming calls, scheduling service calls, and ensuring that customers receive the highest level of service. This role requires strong communication skills, attention to detail, and the ability to work independently as part of a team.

Responsibilities:

  • Answering incoming calls in a professional and courteous manner
  • Prioritizing and coordinating the scheduling of services
  • Coordinating delays in schedule with customers and service technicians
  • Using customer development techniques to solicit work through various channels
  • Performing other duties as needed, including cross-training in related positions

Requirements:

  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Ability to work independently as part of a team

Estimated Salary: $45,000 - $60,000 per year

We are an equal opportunity employer and welcome applications from qualified candidates. Apply today and our hiring manager will follow up to discuss your application.



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