Beverage Artisan

Job Overview

Starting Rate: $14.00

POSITION SUMMARY

The role involves delivering exceptional service to guests by preparing high-quality beverages and maintaining a welcoming atmosphere.

KEY RESPONSIBILITIES (Includes, but is not limited to the following):

• Consistently prepares quality beverages, whole bean products, and food items according to established recipes and presentation standards.
• Adheres to health, safety, and sanitation protocols for all offerings.
• Provides outstanding guest service by prioritizing guest needs and establishing connections.
• Identifies and addresses guest requirements proactively.
• Keeps the workspace organized and tidy to facilitate resource accessibility for team members.
• Complies with operational policies and procedures, including cash handling and safety measures.
• Assists in training new staff by positively reinforcing effective performance and offering constructive feedback as necessary.
• Maintains composure during busy periods or unexpected situations to uphold service standards and set a positive example for colleagues.
• Utilizes proper transaction procedures and documentation.
• Ensures accurate cash handling and reconciliation with the cash cage.
• Completes cash turn-in sheets and distributes them as required.
• Embodies the company’s core values, including family-style service, mission, and vision.
• Promotes a culture of diversity, equity, and inclusion.
• Performs additional job-related tasks as assigned.

SKILLS AND QUALIFICATIONS

• Ability to quickly learn and execute verbal and written instructions in English.
• Strong interpersonal skills, with a capacity to work collaboratively and build relationships.
• Understanding and compliance with all company policies and procedures.
• Ability to establish and maintain effective working relationships with both staff and guests.
• Proficient in reading, writing, and verbal communication in English.
• High School diploma or equivalent is required.

WORK ENVIRONMENT AND PHYSICAL DEMANDS (May be necessary to perform essential functions of the position):

• Work is conducted in environments that may be hot, cold, noisy, or smoky, with potential for slippery surfaces.
• Tasks may be performed in confined spaces with limited access.
• Involves the use of solvents, oils, and chemicals.
• Requires operation of electrical equipment, including coffee machines, microwaves, blenders, and other mechanical devices.
• Frequent interaction with staff and guests.
• May be exposed to smoking environments and moderate noise levels.
• Involves occasional bending, reaching, and lifting of up to 75 lbs.
• Regular standing and repetitive use of hands, including light grasping and manual dexterity.
• Position requires access through a designated entrance, which includes navigating stairs.
• Normal vision and hearing are necessary.
• Ability to distinguish letters, numbers, and symbols, perform basic tasks, and follow instructions accurately.

GUEST SERVICE STANDARDS: Employees are expected to uphold our core values and service standards, delivering family-style service.

PERFORMANCE EXPECTATIONS: Must demonstrate the ability to provide exceptional service to both internal and external guests, possess excellent communication and observational skills, and maintain a friendly demeanor to foster a safe and enjoyable environment. Proficiency in English, both spoken and written, is essential. Flexibility in scheduling is required, which may include working on weekends, holidays, and overtime as necessary.

This job description is intended to provide a general overview of the role and is not exhaustive of all responsibilities and duties. Responsibilities may change at any time with or without notice. Essential functions must be performed with or without reasonable accommodation.

Caesars Entertainment is committed to engaging in an interactive process to provide reasonable accommodations for individuals with disabilities or to accommodate pregnancy-related conditions, or where conflicts arise between the position and individuals' religious beliefs or practices.

As part of the hiring process, candidates will undergo a background check after receiving an offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.

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