Experienced Collector

We are seeking a highly motivated and customer-focused Experienced Collector to join our team at ConServe. As a key member of our collection team, you will be responsible for managing and collecting on delinquent accounts using a consultative approach. If you are a motivated, positive, and team-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

• Obtain information from consumers to determine their current financial situation and develop solutions to resolve their obligations.
• Provide solutions to consumers to enable them to resolve their obligations administratively or voluntarily.
• Gather proper documentation from consumers and maintain follow-up to ensure timely resolution.
• Meet daily, weekly, and monthly goals as set by management to achieve high levels of productivity and recovery.

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• One year or more of collection experience preferred.
• Ability to work 8-hour shifts, including three days starting between 8:00 am EST and 9:30 am EST and ending between 5:00 pm CST and 6:30 pm EST, with flexible start and end times.
• Willingness to work occasional Saturday morning shifts (optional).
• Fluent in conversational English and ability to proficiently read and write English.
• Strong verbal communication skills with the ability to listen, persuade, negotiate, and obtain resolution.
• Intermediate computer skills to document calls and navigate software packages, databases, and the internet.
• Strong organizational and time management skills.
• Attention to detail.
• Ability to act independently to resolve problems.
• Motivation to learn.
• Ability to work in a positive, collaborative manner with coworkers.
• Ability and history of maintaining confidentiality and high levels of trustworthiness.
• Ability and history of interacting well with team members and customers in a professional manner while maintaining a safe work environment.
• Ability to obtain and maintain Government Security Clearance (please note that upon hire, you may go through a State and/or Federal Clearance process).
• Ability to obtain and maintain State Collections Licensure.
• Legally eligible to work in the United States.
• No conflicts of interest with ConServe or our Clients.

• Performance-based monthly bonus opportunity.
• Award-winning benefits packages.
• Flexible schedules.
• Growth opportunities.
• Repeatedly named one of the Best Places to Work in Collections.
• Two-time recipient of the Better Business Bureau's Torch Award for Ethics.