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Customer Service Representative

2 months ago


Bellingham, Washington, United States Allegiant Travel Full time
Job Summary

This role is responsible for delivering exceptional customer service to all passengers, including those on scheduled and charter flights. The successful candidate will also be involved in ground operations, ensuring the smooth handling of aircraft, baggage, and other airport-related tasks.

Key Responsibilities
  • Provide top-notch customer service to all passengers, addressing their queries and concerns in a professional and courteous manner.
  • Assist with ground operations, including marshaling planes, handling baggage, and ensuring the safe and efficient movement of aircraft.
  • Work collaboratively with other teams to ensure seamless airport operations, including security, operations, and commissary duties.
  • Ensure compliance with FAA regulations and Allegiant Air policies, maintaining a safe and secure working environment.
  • Perform other duties as assigned, contributing to the overall success of the team.
Requirements
  • High school diploma or equivalent required; combination of education and experience considered.
  • Minimum one year of customer service experience or equivalent in related training and/or experience; airline industry experience preferred.
  • Valid and unexpired driver's license required; ability to read, write, and speak English essential.
  • Basic computer skills and knowledge of general office equipment a plus.
  • Ability to work varied hours, including nights, weekends, and holidays, with a flexible attitude and positive demeanor.
Physical Demands

This role requires regular standing, sitting, talking, hearing, seeing, reaching, stooping, kneeling, and using hands and fingers to operate various tools and equipment. May involve lifting and/or carrying up to 100 lbs. and pushing and/or pulling up to 300 lbs. Ability to work in a confined area and crawl in and out of small spaces for extended periods.

Benefits

Allegiant Travel offers a range of benefits to its full-time and part-time employees, including profit sharing, medical, dental, vision, and life insurance, medical travel reimbursement, legal, identity, and pet insurance, 401(k) with employer match, employee stock purchase plan, employee assistance program, tuition reimbursement, flight benefits, and paid time off.