Retail Key Carrier
3 weeks ago
At HomeGoods, we're always on the lookout for talented individuals to join our team. As a Retail Key Carrier, you'll play a key role in maintaining the smooth operation of our store, ensuring that our customers receive exceptional service and that our products are always displayed in the best possible light.
Key Responsibilities:- Alternate between Coordinator and Key Carrier roles, taking on leadership responsibilities as needed
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
- Act as Manager on Duty, adhering to company policies and procedures
- Ensure store team members are performing tasks and activities in accordance with store plan, prioritizing as needed
- Address customer service issues and provide coaching to associates
- Maintain accurate associate coverage in service areas for a positive customer experience
- Ensure associates adhere to all operational procedures
- Communicate effectively with management and associates, setting and addressing priorities and providing progress updates
- Able to work a flexible schedule, including nights and weekends
- Team player with excellent communication and problem-solving skills
- Knowledge of company standard software, systems, and procedures
- Proven leadership experience and ability to coach and delegate tasks
- Able to multitask and prioritize tasks effectively
- Competitive hourly rate
- Opportunities for career growth and development
- Benefits package, including medical, dental, and vision insurance
- 401(k) matching program
- Associate discount program
We're an equal opportunity employer and welcome applications from diverse candidates. If you're passionate about delivering exceptional customer service and have a strong work ethic, we'd love to hear from you
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