Member Services Representative
4 days ago
About VyStar Credit Union
VyStar Credit Union is a trusted financial partner that offers a range of services to help individuals achieve their financial goals. We are seeking a highly skilled Member Services Representative to join our team.
Job DescriptionThe Member Services Representative will be responsible for providing exceptional customer service, handling member inquiries, and resolving issues in a timely and professional manner. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.
- Provide exceptional customer service and handle member inquiries in a timely and professional manner.
- Resolve member issues and concerns in a fair and efficient manner.
- Explain credit and savings options and refer complex business products and mortgage solutions.
- Handle personal and business account transactions, open accounts, and process loan applications.
- Provide additional services such as account maintenance, notary, wire transfer, and safe deposit box services.
- High school diploma or equivalent required; associate's degree preferred.
- Previous experience in customer service roles, preferably in a financial institution.
- Excellent listening and verbal communication skills.
- Proficient in Microsoft Office and Internet usage.
- Outgoing personality and strong desire to help people.
The estimated salary for this position is $42,000 - $58,000 per year, depending on experience. In addition to a competitive salary, we offer an excellent benefit package, including health insurance, 401(k) plan, and tuition reimbursement.
Estimated Salary Range: $42,000 - $58,000/year
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